1. Business Information & Service Scope

Doctor Duct Canada (“Company,” “we,” or “us”) respects your privacy and is committed to protecting your personal information through our compliance with this policy. This Privacy Policy describes our practices for collecting, using, maintaining, and disclosing information obtained through our website, communications, and duct cleaning services across our locations:

• Toronto Office: 23 Charles St W, Toronto, ON M4Y 2R4, Canada | +1 (416) 869-4197
• Calgary Office: 11539 42 St SE, Calgary, AB T2Z 4K4, Canada | +1 (403) 224-0363

2. Information We Collect

We collect information to provide better air duct cleaning services and maintain seamless communication. The categories of personal data collected include:

• Contact Information: Name, service address, billing address, email address, and phone numbers.
• Service & Appointment Details: Property specifications, service history, estimates, and scheduled appointments.
• Payment & Financial Data: Billing information processed securely through verified third-party payment providers.
• Automated Data: IP addresses, browser specifications, operating systems, cookies, and website interaction analytics.

3. How We Use Your Data

We use the collected information for specific operational and customer support purposes, including to:

• Schedule, manage, and execute air duct cleaning appointments.
• Communicate service estimates, appointment reminders, invoices, and support updates.
• Deliver marketing messages, seasonal offers, and service notifications in compliance with applicable laws.
• Enhance website user experience, perform analytics, and optimize service delivery.

4. Data Sharing & Third-Party Service Providers

Doctor Duct Canada does not sell, rent, or trade your personal information to third parties for independent marketing purposes. Phone numbers and texting opt-in data will never be shared with outside parties for promotional use.

We may share information with trusted third-party service providers (such as CRM dispatch systems, analytics, and messaging vendors) strictly to facilitate business operations on our behalf. All providers are contractually obligated to safeguard your data.

5. Communications & Opt-Out Rights

By submitting a form or requesting service, you consent to receive informational and transactional communications from Doctor Duct Canada. Message and data rates may apply.

• SMS Support: Reply STOP to cancel text messages at any time. Reply HELP for assistance.
• Email Support: Click the "Unsubscribe" link at the bottom of any marketing email or contact us directly at info@doctorductcanada.com.

6. Limitation of Liability

By providing your contact information, you confirm that the information is accurate and that you are the authorized recipient or account holder of any communications sent to the provided number or email address. Doctor Duct Canada is not responsible for claims, losses, or damages arising from incorrect or unauthorized use of a third party’s contact information. If you provide consent on behalf of another individual, you assume full responsibility for ensuring authorization.

7. Updates to Compliance & Privacy Terms

We reserve the right to update these terms as necessary to comply with legal requirements or adjust to changes in our communication practices. Any updates will be posted on this page, and the effective date will reflect the most recent changes. In cases of significant updates, we may notify you directly via email or a prominent notice on our website. Continued use of our services constitutes acceptance of any revised terms.